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Solution Seeking System
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3

Step 3 of 3

Solution Seeking

Collaboratively develop and agree on specific, measurable solutions.

Solution seeking is the third step. After developing a mutual understanding of the problem and each other’s perspectives, this phase focuses on transforming emerging ideas into concrete, actionable solutions with clear accountability.

The solution seeking process

  1. Problem restatement. Clearly articulate the problem as understood by all parties, incorporating the mutual understanding you’ve gained. Ask if the restatement sounds right, and confirm everyone feels heard and committed to moving forward.
  2. Brainstorming solutions. Engage all parties in generating potential solutions. Encourage diverse perspectives and creative thinking. Consider various approaches without immediate judgment.
  3. Refining solutions. Shape ideas against the four marks of a good solution (below).
  4. Implementation. Put the agreed-upon solution into action within the designated timeframe, maintaining accountability throughout.
  5. Follow-up. After the timeframe elapses, check on the results in a meeting planned in advance, and gather feedback from all parties.
  6. Evaluation and iteration. Assess how everyone feels and whether the solution is equitable. If it only benefits one party, it’s not perfect yet. If it isn’t working, iterate or develop a new solution — patience and persistence are key.

What makes a good solution

A good solution should be:

  • Actionable — involves specific steps that can be taken.
  • Testable — includes measurable metrics to assess effectiveness.
  • Effective — designed to produce tangible effects that directly address the problem.
  • Time-bound — contains a clear timeframe for implementation and evaluation.

Example: After discussing scheduling issues, the team agrees to add a shared calendar and do 5-minute shift check-ins — then meets again in two weeks to see whether it’s working.

On equity

Evaluate whether the solution is equitable for all parties. If it only benefits one person or party, it’s not perfect yet. Some discomfort may be necessary for growth, but solutions should feel fair to all. Finding the right solution may require multiple iterations, and persistence is key to successful resolution.